Charge 4 Broken

[Kimmy81]

I purchased my Fitbit Charge 4 June 2021, the watch broke where it connects to the band?  The watch still works, I can not connect it to a watch band!!!

[LucioFitbit]

Hi there @Kimmy81. It's good to see you back in the Community.

I understand how you feel with this situation. I'd recommend you reach out to Support Team for further assistance.

Hope this helps.

[Kimmy81]

I did reach out to customer support? They gave me 35% off a new one. I don’t understand that it is “ok and normal” that my $100.00 plus Fitbit breaks after 1- year and 4 months??
Help!!!!

Sent from my iPhone

[momshop]

@Kimmy81  that is so weird because I purchased my Fitbit Charge 4 June 2021 and the watch broke where it connects to the band?  That was last week and today it seems to be losing its charge.  I charge it up and in a few minutes its dead.  I agree that its way to much money to spend on something that doesn't last for more than 1 year and 4 months.  

[Kimmy81]

I would like to find out how many Fitbit’s have broke in that same spot!! I’m thinking defected!!

Sent from my iPhone

[maiyamlee]

Broke in the same spot, waiting to hear back from customer service.

[Kimmy81]

Wow!!! Poor quality!!

Sent from my iPhone

[Rfrcp]

Mine just broke this morning too.

[MrsSherbert]

This is my second fitbit and I have had this issue with both of them, will be buying a different fitness tracker next time

[Kimmy81]

This is not good!! This has to be poor workmanship/ bad quality!!

Sent from my iPhone

[Gloved]

I had the same problem, and I was able to repair it successfully.  Search "Broken strap connector: Successfully repaired! DIY"