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Charge 4 Dead After Pool Use

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‎08-10-2022 06:00 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

‎08-10-2022 06:00 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

Went on vacation and noticed the device turning off after getting in the pool. After going back to the room, I noticed the battery was dead. When I plugged it it, the ‘happy face’ lit up on the screen but then nothing. It doesn’t charge or turn on. I have tried to do a hard reset by holding the side button while connected to the power cord/charger but nothing is working. Now that we are back, I need to get this issue resolved. This is the second issue I have had with this device. Can I send it back to have it fixed?

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‎08-10-2022 18:19

‎08-10-2022 18:19

@EliasyLisandra , A warm welcome to the Community! Thank you for your message and efforts. 

 

The next step for you is to give our team a call or to chat with them . 

They'll be more than glad to have a closer look at your case. 

Here are our contact options. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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