help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 Freezes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2024 08:27

‎10-05-2024 08:27

My Charge 4 freezes regularly, especially when I try to make payment. Please do not tell me how to reboot the device as I know how, and I have to do it regularly, which is the problem! 

Best Answer
Labels:
1 REPLY 1

‎11-03-2024 13:12

‎11-03-2024 13:12

Hi there, @Robert.W.

Thanks for the details and the steps tried prior to posting. I'm sorry you're having this issue and to work on this together, may I know which other instances your device reboots? Also, did you restart it from the Settings app? Or was it done using the charging cable as described here? If the latter, did you see a smile icon displayed?

In the meantime, let's try these other steps to see how it goes afterward:

  1. Force quit the Fitbit app.
  2. Go to the Bluetooth settings on your phone and forget your Charge 4.
  3. Open the Fitbit app, tap Devices at the top left corner and then Add More Devices.
  4. Select your Charge 4, tap Replace Device and follow the on-screen instructions.
  5. Monitor its behavior in the next few days.
Best Answer
0 Votes