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Charge 4 Inaccurate Heart Rate Tracking

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‎01-23-2023 08:12 - last edited on ‎01-25-2023 17:16 by Moderator Alum

‎01-23-2023 08:12 - last edited on ‎01-25-2023 17:16 by Moderator Alum

So, I’m having a new issue with the buggy Charge 4 heart rate tracking. When I track a non-gps workout, it almost doubles my heart rate.

Here’s my example:

 

Sitting at rest between 49 and 55bpm

 

Same position, start tracking walk or run with gps = between 49 and 55bpm

 

Same position, start tracking “workout” or yoga = between 97 and 120bpm

 

Really?! Completely inaccurate readings and all that change was starting workout tracking.

 

it is at the right wrist position, band not too tight, restarted, turned heart rate tracking off/on… I actually have to restart multiple times per day to get the heart rate back to reality.

 

Anybody experiencing similar problems?


This is my 3rd Fitbit device in 6 years, all others replaced when malfunctioning (usually gps). Wondering if it is time to say goodbye and move to Garmin.

 

Moderator Edit: Clarified subject

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‎01-25-2023 17:16 - last edited on ‎10-11-2024 08:27 by Fitbit Moderator

‎01-25-2023 17:16 - last edited on ‎10-11-2024 08:27 by Fitbit Moderator

Hi there @TonyW1101. Welcome to Community Forums.

I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device.

Also check these articles, How accurate are Fitbit devices?, How do I track heart rate with my Fitbit device? and What factors can affect my heart rate reading on my Fitbit device?.

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