Charge 4 SpO2 data not showing on Fitbit app

[BerylH]

Why are you taking SpO2 tracking away? It says I have to download another app. Then it says its unavailable for my device. When this watch dies. Bye-bye Firbit.

Moderator edit - updated subject for clarity

[Tigr_WooWooWoo]

Same thing with my Charger 4.  I had SpO2 tracking, and then they took it away.   Exactly how you said it!  I even found a chart that says the Charge 4 tracks SpO2.  They've messed up big time!

[LZeeW]

@BerylH  @Tigr_WooWooWoo   Other users are complaining of this, too.  It's happening to users with several different devices.  Fitbit is aware.  I flagged this post to get a moderator's attention.

[LizzyFitbit]

Hi there, @BerylH and @Tigr_WooWooWoo. @LZeeW Thanks for the heads up!

@BerylH and @Tigr_WooWooWoo Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause. I'll update this thread as soon as I have more information.

[Kitykids]

Same here!

[LizzyFitbit]

Welcome to the community, @Kitykids.

Thanks for joining this thread. As I mentioned above, this issue was escalated to our team and they're working to get it resolved. While I don't have further information, I'll make sure to let you know as soon as I receive an update.

[JamoC]

Thank you. Please let us know ASAP. I actually just bought a Charge 4 to replace my Charge 6. Charge 4 is still the best even though dim and hard to see. SPO2 is crucial though please!