Charge 4 - Time is incorrect

[symeEA]

I have owned this fitbit for about four months. The time is two hours off. It is fully harged and the app and watch are set properly to my time zone (EST). I have rebooted it and synced it several times and it is still wrong.

Moderator edit:  updated subject for clarity

[JuanFitbit]

@symeEA , Nice to see you here. Thank you for taking the time to verify your settings. 

To set the time correctly again, please do the following:

On your mobile device:

• Please go to Settings > Date and time. (may be different, depending on the operating system of the mobile phone)
• Switch Automatic Time to Manual.
• Turn your phone off and on again.
• Try to sync your watch again.

If the time is set correctly again, you can reset your mobile phone to any setting you like.
If the time is still displayed incorrectly after synchronization, please do the following:

On your PC/Browser:

• Please open Chrome or any internet browser (internet explorer, Firefox, etc)
• Go to fitbit.com and sign in with your password and email address.
• Tap Settings (gear top right)
• Under Personal Settings>Time Zone, select any time zone.
• Save the changes. (press submit)
• Then please go to the Fitbit app on your phone.
• Click on "Your profile picture>Advanced settings"
• Turn off the "Automatic time zone" and "Automatic location" options. You should see the selected time zone. Then select Berlin and your location again.
• Turn your phone off and on again.
• Try to sync your Versa again.
• The time should be displayed correctly on the clock again.

Hope it helps