Charge 4 auto brightness, not working properly

[tbc10]

I have the brightness on my charge for set to normal.
When I’m out for a walk, it goes into dim mode.

I have tried flip-flopping the brightness, but it still keeps going to dim mode when set to normal when I’m out for a walk. 

is this happening for anyone else?

Is there a fix for this?

I have tried connecting my watch and pressing button to happy face. .

.

[Odyssey13]

Which Charge?

[tbc10]

I edited the title and content. It is Charge 4 (not for).  Siri had other ideas which I missed before posting.

[Odyssey13]

Siri, Alexa or Google, they all seem to misunderstand me!

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[willjoe]

Please follow the steps listed here below:
Swipe left to reveal the apps on your device.
Keep swiping left until the Settings App and tap on it.
Look for the option "Brightness".
If it says "Dim" below, then you'll tap once on that part of the screen and it should change to "Normal".

Regards,

Will

[tbc10]

I have done this several times. It is set to Normal.

Even though the Charge 4 is set to Normal, it seems to go to Dim when outside for a walk???