Charge 4 battery is draining quickly

[soulstar]

All of a sudden my Charge 4 (purchased in Aug 2020) is not holding charge for more than a few hours, I've reset and restarted, turned off GPS and heart rate but that doesn't help, i've been offered a 35% discount off a new Fitbit but have seen others having similar problems with their Charge 5s or Luxe trackers, are these now just disposable tech ? I have a Garmin I bought 2nd hand that's many years older and still going strong.
I can even use my Fitbit as a simple watch, not that you can read the screen in daylight anyway.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @soulstar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[soulstar · Accepted solution]

Thanks Marre, I wasn't questioning why you offered a discount and didn't expect a replacement but I question paying £129 for a device that doesn't last even 3 years, I question wether my money was wasted and the waste of resources that went into making the Charge 4,

I expected it to last for much longer, I question the value of something so disposable, and question the point of spending any more money on another disposable Fitbit.

[Garion2404]

Hi Marre,

I have exactly the same problem. The battery of my Fitbit is draining in a couple of hours all of a sudden. I bought my Fitbit at bol.com (The Netherlands) in November 2021. What can I do about it?

Regards,

Marco de Vries

[Joelski]

Weird, because this just happened to me as well and I can't find replacement batteries from reputable sellers online. So, I'm not sure what to do because my charge is weakening dramatically in the past few days.

[soulstar]

Mine was the same, it'd been working fine then all one day last week it just started draining rapid, there was no gradual loss of performance, just all at once.

[amcnerney]

Mine just started doing the same thing. I haven’t even had it for two years. 

[paulthechef]

HI, This issue is also affecting my Charge 4, which is under two years old. The fact the Fitbit are not interested in supporting customers/users of their products is telling! For a product to cost over £100 and Fitbit's strategy is to roll users over on to a new device at a higher price is not a sustainable model. This planned obsolecence is terrible and the fact that Fitbit/Google are happy to waste resources and not build a sustainable support market for their users say alot! I am one customer who is not going to continure using the product, and I will not replace the product knowing that in two years time I will have to replace the product. Crazy and disappointing busines model guys!! 

[soulstar]

I agree, I miss it but I will not buy another throw away fitbit device even if discounted, it just goes against my values on many levels.

[DebbieAH]

This exact same issue just started happening with my Charge 4 yesterday! I've only had my Charge 4 since May of 2021. 
I had a 99% charge and 3.5 hours later I was down to 36%.
I plugged it back in to charge again and got 100% charge and within 4 hours the Charge 4 was dead. 

[amcnerney]

It just shows that Fitbit is in it for the money and they don’t care about customer support. When I tried to do customer support with them, they acted like they had no idea there was a battery issue and that the problem was all on my end. And I love how they try to blame it on using different features that you’re supposed to use. Hello if I didn’t want those features to use, I would’ve just bought a simple watch. Would prefer to have Fitbit but not gonna drop more than $100 every year and a half for a new one so I’m looking at Apple watches today.