Charge 4 blank screen

[jim.stavrides03]

Just looked at my fitbit and screen is blank. Tried restarting process, got the smily face then the screen returned to blank. Read the forums - what else can I do? 

Thanks Jim 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @jim.stavrides03. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Cjh11]

I am having the same issue. The tracker restarts (smiley face) but screen is black and my phone is unable to connect to the device, so I cannot change the clock face.  This tracker is less than two years old. 

[MarreFitbit]

Hi there, @Cjh11. Welcome on board! I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂