Charge 4 blank screen

[muskegobill]

My Fitbit screen went dark and I cant get it to light up.  Tried restart 4 times and tried changing the clock face.  Still not working

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @muskegobill, welcome to the community, I'm uncertain if your screen is just dim or off. If it's dim check your Do not disturb and sleep settings. Touch the side button for about 2 seconds and you should get "Do not disturb" and "Sleep", touch the icons to toggle off/on they should both be off. swipe up and check "screen wake" is on. Return to the clock face, swipe left to "settings" the first you are presented with is "brightness" again touch the icon to toggle "auto", "normal" or "dim", set to "auto" or "normal". Check you are not in a "sleep mode" time period.

If there is still a problem or your screen is in fact totally blacked out "reboot" your charge 4 as demonstrated in the second part of this video.

If you are still stuck please post here again.

Cheers

[AlejandraFitbit]

Welcome to the Community, @muskegobill and @Gr4ndp4, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. I was able to see here that our friend @Gr4ndp4 provided some instructions in order to fix this problem. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

[muskegobill]

Thanks for the follow up. Unfortunately the screen still does not light up. I get the smiley face for a second then it goes dark

Bill Engelking

[AlejandraFitbit]

Thanks for getting back, @muskegobill.

If you keep having this problem, I recommend restarting your Charge 4 by following the steps in the help article: How do I restart my Fitbit device?. If this process don't make any difference, try changing your clock face by following the instructions provided in the help article: How do I change the clock face on my Fitbit device?.

Keep me posted.

[christie.dp]

same here, just stays dark after the reset charge 3