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Charge 4 blank screen

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‎04-09-2023 22:05 - last edited on ‎04-10-2023 06:36 by Fitbit Moderator

‎04-09-2023 22:05 - last edited on ‎04-10-2023 06:36 by Fitbit Moderator

Screen black, vibrates when button pressed, fully charged according to app. What can I do or is it useless?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-10-2023 03:23

‎04-10-2023 03:23

Welcome to the Fitbit community, @Souska!

Sad to hear that you're Versa 4 isn't working as expected. Please try restarting it by pressing and holding it's side button for around 10 seconds until the Fitbit logo appears on it's display.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎04-10-2023 07:04 - edited ‎08-21-2024 08:59

In response to Talahthas

‎04-10-2023 07:04 - edited ‎08-21-2024 08:59

Hi there, @Souska. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. @Talahthas Thanks for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎04-13-2023 02:14

‎04-13-2023 02:14

If your Charge 4 fitness tracker from Fitbit is showing a blank screen or is unresponsive, you can try the following troubleshooting steps:

Restart the device: Press and hold the button on the side of the Charge 4 for about 8-10 seconds until the screen turns off and the device vibrates. Release the button, and then press it again to turn it back on.

Check the battery level: Ensure that your Charge 4 has enough battery power. If the battery is low, charge it using the included charger or a compatible USB charger. Make sure the charging pins on the device and the charger are clean and properly aligned.

Reset the device: If the restart doesn't work, you can try resetting the Charge 4. To do this, connect the device to the charger and then press and hold the button for 15 seconds. After releasing the button, unplug the charger and wait for a few seconds before plugging it back in. Your Charge 4 should reset and turn on.

 

Regards,

Diana

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