help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 breaking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-27-2023 22:09

‎09-27-2023 22:09

I have had many fitbits mainly charge 3's but bought the charge 4. I am on my 3rd charge 4 and they keep breaking, its not the actual strap but the clip attached the fitbit screen, it breaks clean off rendering it useless. Anyone having this issue?

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎09-29-2023 10:26

‎09-29-2023 10:26

I had this happen to my 2 year old Charge 4 just today. After sending pictures of the problem via chat, I heard back that because it's out of warranty, they can't do anything. 

Best Answer
0 Votes

‎10-03-2023 09:22

‎10-03-2023 09:22

YES! Mine did the same thing yesterday, 11 days after the one year warranty!!!!!

Best Answer
0 Votes

‎10-05-2023 05:07

‎10-05-2023 05:07

Yes, it’s a product design defect. The product wasn’t designed or built properly. On the broken connector piece you can see the only connection points between the main watch and the flimsy plastic band connector are two tiny pieces of plastic that are glued. The glue comes lose or the tiny pieces of plastic sheer off. Had I know they designed it this way, I never would have purchased it knowing it has a 100% failure rate over time.

Best Answer

‎10-05-2023 05:11

In response to Horstradamus

‎10-05-2023 05:11

Yes, that is exactly what happened the plastic pieces broke!

Best Answer
0 Votes