Charge 4 broken band connector

[Tai89]

The connector pieces between the hardware and the wrist band have broken. Looking at the watch, I'm not sure how you would be able to repair it. How do I go about exercising a warranty claim? This is my fifth fitbit watch, with only one claim for a wrist band. I hope this brand loyalty is acknowledged.

Moderator Edit: Clarified subject

[Jbellamy52]

I totally agree!

Sent from my iPhone

[MadMadge65]

I ordered one of those “one piece bands “from Amazon . It arrived quickly, fits well, and It is an affordable solution to this epic flaw regarding the Fitbit Charge  4 . 

its nice to be able  to use  my Fitbit again 👍

[Carolepilkinton]

This was a great tip—unfortunately I had given up and moved on before I saw
the post about it. For people who really prefer the Fitbit data system
(that was me) it’s a workable solution. If Fitbit service could be more
honest about their flaw, they might have been able to point frustrated
customers like me in that direction.

[MadMadge65]

I absolutely agree! 

[Crazygamer53]

I’m glad to hear that the band worked for you. I’m thinking that the person who came up with the idea was a Charge 4 owner and is sitting pretty right now…lol
I hope your Charge 4 keeps on going for a long time.



Sent from my iPad

[IrishEyes46]

One piece band: how would that work with a broken connector on the watch itself? And can you post a link?

[Dulziandee]

Search Smartwatch cases

We can't put in links...

Saufly is one that I found

[Sondra123]

I unscrewed the little plastic piece on both sides of my charge 4.  Then it pops into this watch band like a picture frame. It seems pretty sturdy I’ve had it for two days. It’s ugly….but I figure it’s better than just throwing the watch away. It will go into the fitbit charger without having to take it out of the watch band.
NINKI Green Sport Band Compatible Silicone Fitbit Charge 5/4/3 SE Band with Case,All In One Case with Band for Fitbit Charge 5 Bands for Men Fitbit Charge 4 Band Waterproof Charge 3 Bands for Women 

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NINKI Green Sport Band Compatible Silicone Fitbit Charge 5/4/3 SE Band with Case,All In One Case with Band for Fitbit Charge 5 Bands for Men Fitbit Charge 4 Band Waterproof Charge 3 Bands for Women

One piece sport band with case, Protect watch screen, Ultra fit with adjustable buckle
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Sent from Yahoo Mail for iPad

[Crazygamer53]

Some of the brands on Amazon are Supcase, Goseth, Kakurookie, Saufly and Nikki, they are all one piece where the pebble fits into the opec center piece.

[Sondra123]

Sorry sent this directly from my email and for some reason the link didn't go on right and I can't figure out how to edit the above post.. Trying again

https://www.amazon.com/gp/product/B09MFLLYNS/ref=ox_sc_act_title_1?smid=A35QZHLT70IDTV&psc=1

[SarahLaurie]

My second FB broke in the exact same place. The connector snapped off the watch. I don't see how there is a solution to this break, besides replacing the watch?? The bands I had on it are fine, the watch is flawed at it's connection point. After going through two of them I am finished with Fitbit. The whole line of FB 4's  is flawed, and they are not replacing them, which is wrong. Thanks for the input though

[SarahLaurie]

Hi again! Will check those out. Might be a solution till I can find a different watch. THANK YOU!!

[Carolepilkinton]

This was my situation exactly. The connection design is jus badly flawed
and ethically they should just replace this particular problem. Period. But
while there are trackers and watches with additional features, only Fitbit
tracks and displays activity in this particular way that I personally
prefer. So it’s infuriating!!!

[ilovechocolate]

I'm having the same broken connector problem at 15 months. My band broke at 11 months and Fitbit replaced it. So when the band kept falling off I thought it was a broken band again. I ordered a few bands this time but when they came in today they wouldn't stay on. Upon further inspection I saw the broken connector. I'm so disappointed. From reading this forum I can see contacting Fitbit is a waste of time. Has anyone gotten anywhere with their credit card extended warranty?

[Mandy7474]

Got my money back from CC company as part of extended warranty

[Chelsey98761234]

My connector has also broken, just outside the warranty window of course. This is the second Fitbit I have had break just outside the warranty window. It seems to be very common and given their response to their shoddy workmanship, a 35% discount, it’s a marketing strategy to sell more bands. I will not be giving FitBit another dime. 

[Chelsey98761234]

We all contacted your support team, your company refuses to stand by your product and a 35% discount is unacceptable given your clearly faulty product. 

[Jbellamy52]

Good for you!

Sent from my iPhone

[Jano1]

 

[LizzyFitbit]

Hi everyone.

Thanks for your efforts while working on this matter, and I'm sorry you've gone through this experience with your Charge 4. Our team constantly works to improve our devices and the input we receive from our members is a big part of the process. Thanks again for your feedback and rest assured it won't be taken for granted.

Let me share with you that our Support team handles every case individually and based on our Warranty Policy. I understand where you're coming from and my best advice is to get in touch with them one more time if you have any question about their resolution. Please use this link to get connected with them via chat or phone.

To keep threads on topic or tailed to a specific topic, I'm going to close this thread from further comments. However, if you have a different question, you can share it in the Help Forums to receive help from the Community.