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Charge 4 doesn't swipe

‎04-07-2024 09:02

‎04-07-2024 09:02

Couldn't find a section for the Charge 4.

My new Charge 4 reads "Download or update app", but only has a left side button that doesn't do anything. It vibrates for a second, but holding for 15+ seconds does nothing. Swiping screen does nothing. Not my first Fitbit and haven't had issues before not. 

This device is replacing an older Charge 4. The phone connected for a moment in BT, but the Fitbit app is stuck searching. 

Do I need to return this device for a functioning one? Or is there a way to fix this device?

Thanks for any advice or suggestions.

-Steve

 

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‎04-08-2024 07:13

‎04-08-2024 07:13

Welcome to the community forums @idaehler.

Thank you for taking the time to share the inquiry regarding your Charge 4 and the details provided.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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