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Charge 3 blank screen

‎04-09-2024 11:54 - last edited on ‎04-09-2024 12:29 by Fitbit Moderator

‎04-09-2024 11:54 - last edited on ‎04-09-2024 12:29 by Fitbit Moderator

Hi,

Need help charge 3 display is not working.(Was idle for 3 months)

Tired everything mentioned on forum multiple times, display is simply not working.Rest everything is working fine.(band is able to read heart rate and walk steps taken and is syncing with phone)

What should I do.

Moderator Edit: Clarified subject

 

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‎04-09-2024 12:30

‎04-09-2024 12:30

Hi there, @Vim11. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 3 is still not working. We're here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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