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Charge 4 is unresponsive

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‎11-13-2024 05:00 - last edited on ‎11-13-2024 06:37 by Fitbit Moderator

‎11-13-2024 05:00 - last edited on ‎11-13-2024 06:37 by Fitbit Moderator

I got this Fitbit the end of last November. It is completely dead. It won't charge even after I left it charging for 24 hours, no lights are on, nothing. Is there anything I can do to restart it or is it gone?

My previous fitbit lasted almost 4 years which I considered reasonable but less than 1?

Moderator Edit: Clarified subject

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‎11-13-2024 06:38

‎11-13-2024 06:38

Hi there, @Sfr26. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 4 is not charging anymore. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Charge 4 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-13-2024 06:38

‎11-13-2024 06:38

Hi there, @Sfr26. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 4 is not charging anymore. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Charge 4 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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