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Charge 4 logo 001 - stuck

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‎05-16-2022 02:42 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

‎05-16-2022 02:42 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

20220516_173729.jpg

 charge 4 stuck.. cannot do anything. Any advise?

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‎05-16-2022 13:20

‎05-16-2022 13:20

Welcome to the Fitbit Community, @LynnSG.

 

I’m sorry to hear that you are having difficulties with your Fitbit Charge 4. Your time while dealing with this situation is highly appreciated.

 

To try to resolve this issue, please follow the next steps:

 

1. Remove your Charge 4 from your Fitbit account and Bluetooth.
2. Restart your tracker and mobile device.
3. Attempt setup again:

     -Tap the Today tab EdsonFitbit_0-1652732184345.png, and tap your profile picture.

     -Tap Set Up a Device.

     -Choose your device and follow the on-screen instructions to continue.

 

If the instructions above don't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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