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Charge 4 not recognized by Bluetooth

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‎02-07-2022 18:38 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

‎02-07-2022 18:38 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

I have had multiple issues with my charge 4 and now it will not connect to Bluetooth.  I removed it as a device from Bluetooth and now Bluetooth will not recognize it at all!  Any suggestions would be greatly appreciated.  I loved my charge 2. The 4 was not worth the cost.

 

Moderator edit:  updated subject for clarity

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‎02-09-2022 17:50 - last edited on ‎07-03-2024 07:46 by Fitbit Moderator

‎02-09-2022 17:50 - last edited on ‎07-03-2024 07:46 by Fitbit Moderator

@Caroltim , Nice to see you here. Thank you for your message and efforts. 

Please keep in mind that the Bluetooth connection between your phone and your Charge 4 is managed through the Fitbit app and not over the Bluetooth menu. 

Do you receive any error message? If so , on the app, on the phone or on the tracker?

Try to open the Fitbit app and setup the Charge 4 as a new device. 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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