03-18-2023
	
		
		12:46
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 - last edited on 
    
	
		
		
		04-09-2023
	
		
		10:41
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 by 
				
		
		
			WilsonFitbit
		
		
		 
		
		
		
		
		
	
			
		
 
					
				
		
			
    
	
		
		
		03-18-2023
	
		
		12:46
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 - last edited on 
    
	
		
		
		04-09-2023
	
		
		10:41
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 by 
				
		
		
			WilsonFitbit
		
		
		 
		
		
		
		
		
	
			
		
My Charge 4 has been dead for a while, mean not charged. I’m charging it now, but the app doesn’t seem to be able to find it and I can’t figure out how to turn on the Charge 4.
Moderator edit: clarified subject
Answered! Go to the Best Answer.
03-18-2023 16:20
 
					
				
		
03-18-2023 16:20
OK I switched to a different charger and it seems to be working now. (My original charger was breaking apart so I went to eBay for some new ones.)
03-18-2023 13:26 - edited 03-18-2023 13:26
 
					
				
		
 Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
                                          Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more 
                              03-18-2023 13:26 - edited 03-18-2023 13:26
Hello @Knaiad and welcome to the Community. I put my Charge 4 (also not used in a while) on its charger to see what happens. I initially saw a smiley face and could interact with the screen a bit -- as soon as I plugged it in. Now when I raise and wake the screen, I see the battery charge progress. I saw this within a few minutes of putting it on the charger. I didn't feel any vibration when the charger attached. Are you seeing any charging progress? Please make sure the charger is properly attached to the pebble. I'm using an old iPhone charging block. Try a different power source.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS 
Take a look at the Fitbit help site for further assistance and information.
 Best Answer
 Best Answer03-18-2023 15:25
 
					
				
		
03-18-2023 15:25
Yes, all those things usually happen when I need to charge mine. But the pebble screen is blank and the app says it’s looking for the Charge 4, and that the battery is full, which is impossible. I just tried swiping, up and down and left and right.  Nothing happens, Hasn’t changed since my first post. 
Honestly, It seems to be dead. Do these Charge 4’s have a habit of dying suddenly?
 Best Answer
 Best Answer03-18-2023 16:20
 
					
				
		
03-18-2023 16:20
OK I switched to a different charger and it seems to be working now. (My original charger was breaking apart so I went to eBay for some new ones.)
 
					
				
				
			
		
