It hasn't even been 2 weeks since I purchased my Fitbit Charge 4 device and it has started showing massive battery drain. The charge on this device doesn't even last for half a day. Moreover it completely goes blank on losing charge and I have to unpair my device from the app and start all over again each time. I tried everything that customer support asked me to do to extend battery life. Nothing's working. How can a 7 day old device behave in this manner?
My frustration extends to how poor the customer support has been. I was told multiple times that I'd get a refund for the device, if I returned it. But, I also get contradictory responses by mail which says that I would only get a replacement.
I have been shooting out mails since the first of February. It's been two weeks and there still isn't any clarity.
I don't understand why I cannot get a refund on a faulty product and when I'm utterly unhappy with the level of customer service provided by Fitbit. I honestly have no desire to continue using this brand. I spent 8k on this device and it's only left me disappointed from day 1.
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