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Charge 4 screen is blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-03-2022 21:56 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎04-03-2022 21:56 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

My fit with screen is blank and the green light is not blinking on the back .I have held the power for 10 sec   and 4 thanks again nothing happened

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎04-03-2022 23:25

‎04-03-2022 23:25

Hi @Daaij - your symptoms would seem to be a charging issue. If the watch does not start when you want it to it may have a flat battery and simply needs charging.

Author | ch, passion for improvement.

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‎04-03-2022 23:54

In response to Guy_

‎04-03-2022 23:54

Good morning it is charging because when I press on the button I can feel I
little vibration also be green light on the back is no more flicking
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‎04-04-2022 00:02

In response to Daaij

‎04-04-2022 00:02

@Daaij  - there may not be enough battery to start it.

 

Try charging fully and make sure it responds correctly during charging.

 

If you can sync with it fully in the Fitbit App so it says a moment ago, then it is on and working.

 

If the watch has no display at that point it may be faulty.

 

If it doesn't sync then the watch is either off, needs charging, or is faulty.

Author | ch, passion for improvement.

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‎04-04-2022 00:43

In response to Guy_

‎04-04-2022 00:43

What about the issue of the green light which is on the back which is not
working anymore. any other way 2 rest it
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‎04-04-2022 00:49

In response to Daaij

‎04-04-2022 00:49

@Daaij- if there is not enough energy in the battery it will be off.

 

Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

Author | ch, passion for improvement.

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‎04-04-2022 12:57

In response to Guy_

‎04-04-2022 12:57

@Daaij Welcome on board. @Guy_ Thanks for your help.

 

@Daaij I wanted to let you know that I've moved your post to the Charge 4 board as there are more chances to get related replies here. Thanks for bringing this to our attention, and your efforts while restarting your tracker prior to posting. Because the issue persists, I'd also recommend getting you in touch with our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just use the link shared in @Guy_'s post.

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