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Charge 4 screen too dim

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‎04-22-2023 03:13 - last edited on ‎04-22-2023 08:02 by Fitbit Moderator

‎04-22-2023 03:13 - last edited on ‎04-22-2023 08:02 by Fitbit Moderator

My watch is just over 2 1/2yts old and I've noticed recently that my phone screen is significantly dimmer than it used to be. At first I assumed it was the settings, but regardless of "auto" or "normal" I am unable to see the screen in any form of natural light..... 

 

To add insult to injury, I've started to loose pixels around the outside of my screen to boot. I've looked through other chats and have tried the "hard reboot" method and the changing my "display screen" clock display but I have thebsame problem!!

 

So is my watch screwed? Can I get a replacement from fibit or is it the bin for my watch?

 

Cheers

 

Moderator Edit: Clarified subject

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‎04-22-2023 08:03 - edited ‎12-06-2023 04:15

‎04-22-2023 08:03 - edited ‎12-06-2023 04:15

Hi there, @Runfat-boyrun. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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