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Charge 4 screen won't light up

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‎06-05-2022 00:24 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-05-2022 00:24 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

My fitbit is on bright in it's settings, but the screen won't light up at all, this has happened progressively over the last month.  Is there any solve for this?  I have tried restarting it, but it won't shut down

 

Moderator edit: updated subject for clarity

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‎06-09-2022 14:45

‎06-09-2022 14:45

Welcome to the Fitbit Community, @Trudyvdr.

 

Thank you for informing us about the display issues you experienced with your Fitbit Charge 4 and for the troubleshooting steps you’ve performed.

 

If you can see your display in a dark room, please verify that Do Not Disturb (DND) and Sleep Mode are turned off. For instructions on how to navigate your Tracker, please visit this article.

 

If you continue experiencing the same issue, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎06-09-2022 17:03

‎06-09-2022 17:03

I am having the same issue as well.  I read what they responded to you and the 24 hour chat feature is not working either.  My fitbit is not lighting up at all. 

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