Charge 4 stopped receiving notifications

[KarenB4]

My Fitbit Charge 4 device is no longer giving me notifications on my watch of my fitness targets and reminders. It’s always been iffy with text notifications and call alerts on my iPhone. I’ve tried rebooting, re pairing the Bluetooth connection. So disappointed with this device.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KarenB4. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before posting here. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Charge 4 from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Charge 4 one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.

Hope this helps.

[KarenB4 · Accepted solution]

Thanks for your reply and help. I have finally got it working by doing a complete reset of the device, reinstalled the app, re paired with Bluetooth etc. I hope this will last! 

[MarreFitbit]

@KarenB4 Awesome! I'm glad to hear you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[RubyAZ]

Notifications do not work on my THIRD charge 4 (multiple returns), just like the previous 2 charge 4. 

Checked settings, Updated firmware, reset multiple times. Nothing. I am telling everyone not to buy this crappy fitness tracker. I loved fitbit for years but this one is truly awful.