Charge 4 strap connector broken

[GenmaK]

today the part that connects the strap to my Fitbit broke! I’ve had to glue it back on but I know it won’t hold for long! It’s over a year old so I’m not sure if it’s still under warranty. I’m not sure what to do will Fitbit fix it or am I just going to have to keep i glueing it back together? 

[EdsonFitbit]

Welcome to the Fitbit Community, @GenmaK.

I'm sorry to hear about your damaged Fitbit Charge 4. Thank you for the information provided.

The best way to get help for this problem is to chat with us online or give us a call. Our team will provide you information about your Tracker's warranty. Please click here to get connected.

See you around.

[DebbyA]

How long did it last? Mine just broke and is also past warranty. 

[pugmom57]

Mine has also broke. This time the clip on the fitbit that holds the band has broken off. I had bought a extra band because I'm so hard on them. Was wondering if the band attachment has changed at all in the last 3 or 4 years?

[Michsam23]

Yes, they change the band attachment every other model. Charge 5 is a newer attachment point, Charge 4 shared bands with the Charge 3 I think, and Charge 2 might have shared bands with the Charge HR? I have had the Charge 2 3 and 4 so far and I know I needed to buy new bands at some point between the Charge 2 and the Charge 4 I'm currently using.

[Gloved]

I was able to successfully repair my Charge 4 strap connector.  Search for "Broken strap connector: Successfully repaired! DIY"

[pugmom57]

Thanks for the info. I think I'll use this to check out other Trackers.