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Charge 4 stuck on smiley face

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‎12-20-2022 21:43 - last edited on ‎12-21-2022 09:00 by Fitbit Moderator

‎12-20-2022 21:43 - last edited on ‎12-21-2022 09:00 by Fitbit Moderator

Hi!

My Charge 4 cant really start. Its almost two years old. When i connect it to the charger the smiley shows up, but nothing more. Then the smiley shows up every 30 second. I have tried to restart the unit but nothing happens. Can u please help?

 

 

Moderator Edit: Clarified subject

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‎12-21-2022 08:59 - edited ‎06-02-2023 11:26

‎12-21-2022 08:59 - edited ‎06-02-2023 11:26

Hi there, @MarcH87. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 before posting here. 

I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you soon! 

Maria | Community Moderator, Fitbit


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