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Charge 4 unable to sync - HTTP error 403

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‎08-02-2022 01:33 - last edited on ‎12-14-2022 14:04 by Fitbit Moderator

‎08-02-2022 01:33 - last edited on ‎12-14-2022 14:04 by Fitbit Moderator

Hello,

 

My Fitbit could not sync since morning, so I had try restarting my iPhone (on and off the Bluetooth as well), the Fitbit Charge 4 multiple times as well as updated my iOS to the latest 15.6 version.

 

Since the sync still didn’t work, I even deleted and reinstalled the Fitbit App multiple times. At the end, I removed Charge 4 from the app and try to set it up again. Then, I encounter the HTTP 403 error. 

The Charge 4 keep prompting 4 digit code for the Fitbit App to connect however to no avail and the error code keep prompting (com.fitbit.HTTP error 403).

 

Appreciate your assistance on this sync issue.

 

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‎08-02-2022 09:41

‎08-02-2022 09:41

Hello @Thryzachan 

Hopefully I can help. It might be that you didn’t unpair your Charge 4 from Bluetooth before setting it up as a new device again. Let’s try these steps: (you will not losing any data setting your Charge 4 as a new device but it only saves data from your last successful sync)

  1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  2. Turn off other Bluetooth connections that are nearby.
  3. Verify if the Fitbit app is updated to the latest version. 
  4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
  5. Restart your phone.
  6. Restart your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
  8. Choose your Fitbit from the list and follow the onscreen instructions. When asked if you want to replace your Charge 4 say yes.

    😉 I hope this resolves the issue. Please let me know how it goes and if your able to get back up and running again 

View best answer in original post

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3 REPLIES 3

‎08-02-2022 09:41

‎08-02-2022 09:41

Hello @Thryzachan 

Hopefully I can help. It might be that you didn’t unpair your Charge 4 from Bluetooth before setting it up as a new device again. Let’s try these steps: (you will not losing any data setting your Charge 4 as a new device but it only saves data from your last successful sync)

  1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  2. Turn off other Bluetooth connections that are nearby.
  3. Verify if the Fitbit app is updated to the latest version. 
  4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
  5. Restart your phone.
  6. Restart your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
  8. Choose your Fitbit from the list and follow the onscreen instructions. When asked if you want to replace your Charge 4 say yes.

    😉 I hope this resolves the issue. Please let me know how it goes and if your able to get back up and running again 
Best Answer
0 Votes

‎08-02-2022 21:21

In response to SunsetRunner

‎08-02-2022 21:21

Hello @SunsetRunner 

 

After following your steps, it did work.
My Fitbit is updated to its latest firmware after the successful sync (with the 4 digit code).

 

Thank you very much ☺️

Best Answer

‎08-03-2022 04:38

In response to Thryzachan

‎08-03-2022 04:38

😃 That’s fantastic news @Thryzachan! I’m happy to see it worked and your up and running again. Please consider marking my instructions on how to fix the issue as “best answer”. Doing so really helps others find answers quickly to issues they might be experiencing. I’d really appreciate it. I hope you have an awesome rest of your week and as always Happy Stepping! 

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