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Charge 4 with blank screen and vibrating

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‎06-10-2021 15:48 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎06-10-2021 15:48 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

My Fitbit Charge 4 has a blank screen and vibrates when I press the side button.  I have done a reset with the charger a dozen times. The smiley face appears not the reset fails and my app no longer finds my device. Has anyone else had this problem, and of so, how did you fix it?

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‎06-13-2021 14:48

‎06-13-2021 14:48

Welcome to the Fitbit Community, @Simienn.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Since you've already tried restarting your tracker, I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

By the way, I've moved your post to the Charge 4 board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-12-2022 23:56

‎01-12-2022 23:56

Did you find an answer? Mine randomly started doing this today and Fitbit is less than helpful. Apparently it’s out of warranty and they gave me a discount on a new Fitbit, but the charge 4 is discontinued and the only one I would have considered, the charge 5, the discount isn’t good for.

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