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Charge 4 won't pair

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‎02-01-2023 03:29 - last edited on ‎02-02-2023 07:31 by Fitbit Moderator

‎02-01-2023 03:29 - last edited on ‎02-02-2023 07:31 by Fitbit Moderator

Hi, I have a charge 4 and its stuck on the pairing code screen.  Here's the steps I have already taken:

 

I have tried resetting my phone, bluetooth off and on, resetting the charge 4, unpairing, reinstalling fitbit app, creating a new login, tried it with 2 phones and it just stays on the pairing code screen and doesnt change.

 

Please help?

 

Thanks

 

Lauren 

 

Moderator Edit: Clarified subject

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‎02-02-2023 07:32 - edited ‎03-09-2024 05:55

‎02-02-2023 07:32 - edited ‎03-09-2024 05:55

Hi there, @laurenross900. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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