Charge 4 won't sync

[MicheleMeenk]

I went to bed last night, and everything worked properly. I woke up this morning to sync my watch and check my sleep, and it will not sync. I followed all of the steps in the help center, still nothing. I have a pixel 7 phone. Anyone else having this issue?

[P4NCH0THED0G]

Same here on a Charge 5. I even unpaired it from my phone and now it won't link again. 

Pretty annoyed at this. 

[EdmundC]

I saw the same problem this morning, I was out walking and my Charge 4 said it could not sync but it was showing my steps all the time so the Fitbit app was obviously 100% syncing with the Charge 4.  Getting home I checked the phone internet access was working OK but that didn't fix the Fitbit sync problem.  So I restarted the phone, initially the problem continued but after restarting the phone a second time it's now fixed.

I've always seen multiple phone restarts, a few minutes apart, as fixing Fitbit sync issues.

[ManuFitbit]

Welcome to the community forums @MicheleMeenk @P4NCH0THED0G.

Thank you for sharing the inquiry regarding this issue with your devices. 

This morning our team has been providing maintenance to the Fitbit app. Please, try to log out and log in to the app.

If the issue is still happening, make sure to follow the steps listed in this help article: Why won't my Fitbit device sync?

[EdmundC]

This is not a complaint ManuFitbit; the app just says that sync is not working.  I think it might be helpful if it identified the sync failure area, is it the link to the users device (blue-tooth) or is it access to the online database (either internet access or cloud database accessibility)?

[MicheleMeenk]

Hey ManuFitbit,

Thank you for reply, I would like to echo EdmundC, this is not a complaint.  I work with tech and totally understand that sometimes there are bugs.  I did log out of the app, I uninstalled and reinstalled the app, I rebooted both my fitbit device and my phone, I triple checked all the permissions, I completely disconnected my fitbit from both my phone and my app, then had a great deal of trouble adding it back to the app as a new device (I kept getting the "something went wrong" screen after inputting the 4 digit code displayed on my fitbit during the pair attempt.  After the 6th attempt to add my fitbit back as a new device, it did finally work.  If it is at all helpful to you, it seems that whatever issue occurred was at approx. 1:30 AM, as that was the last time my fitbit could sync to my phone and when it thinks I stopped sleeping.