help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2022 04:41 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-11-2022 04:41 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

Hi I have just bought a charge 4 and it keeps recording steps that I have not done. I went for a bike ride today and it records that I have done nearly 5000 steps?  Can anyone help please?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-12-2022 08:22

‎01-12-2022 08:22

Try changing the setting from dominant hand to non dominant. Regardless of what you might understand fitbit have always over egged steps, mirage, calories consumed. Setting to non dominant won’t stop this but can reduce it.

 

If your unsure of my comment, check the steps on the device now, then move your device hand/arm rapidly up and down about 20 times, then check your steps

 

johnerz

Best Answer
0 Votes