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Charge HR Steps Not Showing Correctly

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‎01-11-2019 01:50 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-11-2019 01:50 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

So Synced in this morning (friday) as I do every morning all seemed fine, just went into double check Thursday steps the they were a lot lower than when I checked on Thursday, same for Tuesday and Wednesday! I am in some challenges and the steps in them are correct but on my friends list they are incorrect. 

Looked online on my laptop and the steps are showing wrong, turned my phone off and on and still showing as wrong. Really annoying as I set a goal to hit 10K a every day and these days are now showing under even though i was way over. Anything I can do? like i said the steps are correct in my challengers so the info is there somewhere. 

 

Moderator Edit: Updated Subject for Clarity

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‎01-13-2019 07:00

‎01-13-2019 07:00

@JAY8113 Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with the amount of steps you see on your dashboard. 

 

Where in your dashboard are you seeing your steps?

 

Is that the leaderboard where all of your friends steps are showing? If you are, the numbers changes because that list is ranked on 7-day step total. So, only the last 7 days totals will show there causing the step count to look different from your challenges and daily totals.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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