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Charge doesn't Charge!

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‎04-11-2019 09:14 - last edited on ‎11-12-2024 12:52 by Fitbit Moderator

‎04-11-2019 09:14 - last edited on ‎11-12-2024 12:52 by Fitbit Moderator

Hi there, 

My 11-year old son has a Charge.  He got it at Christmas time.  He's been super responsible with it and wears it most every day.  So far so good.  Then, about 2-weeks ago or so, it stopped working.  It will not charge.  Any idea why this might happen?  we're outside the exchange window and purchased from a Vendor on Amazon, so I don't know what sort of recourse we might have...  any ideas to get it working again would be good too.   Thanks!!

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‎04-11-2019 21:23

‎04-11-2019 21:23

Welcome to the forums!

Please clean the contacts

Then Do a Restart

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
Best Charging Practices

Hope you get it going again!

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎04-12-2019 06:44

In response to WendyB

‎04-12-2019 06:44

Thanks for your Message Wendy.  I tried cleaning and restarting.  I did go through the steps on the website again - to make sure I didn't miss anything.  It's not powering on at all.  

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