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Charge3 strap broken within few months

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‎01-04-2020 06:45 - last edited on ‎09-27-2020 19:57 by Fitbit Moderator

‎01-04-2020 06:45 - last edited on ‎09-27-2020 19:57 by Fitbit Moderator

FitBit Charge 3 strap is broken - any idea how to get a replacement ? Less than a year 

thanks 

JM

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3 REPLIES 3

‎01-04-2020 07:16

‎01-04-2020 07:16

Hi @JMFBChg3  If you're in the US,  Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens. If you're not in the US, you'll need to contact support directly.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-16-2020 07:24

In response to Odyssey13

‎01-16-2020 07:24

Here in US .. I tried and it says some error occurred And nothing happens. Will retry again. Is there an option to claim for the band only ? Thanks odessey 

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‎01-16-2020 07:41

In response to JMFBChg3

‎01-16-2020 07:41

Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA

Stepping in the U.S.A. since September 2013. Android 14

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