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Charging difficulties with Charge 2

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‎06-27-2019 06:04 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-27-2019 06:04 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

starting yesterday evening my Fitbit Charge 2 had a few problems. Yesterday afternoon it got hot and the sencer on the back of it was alot brighter than usual. It was a really bright green. I know that the sencer is usually green, but it has never been that bright. I've had it for almost a year or 2 and I've never had a problem with it. I put it on the charger because it need to be charged, and I went to check the percentage and it was fully charged. A few minutes went by and then it stated it was dead. It was also hot as well. It had a symbol on it that was like a circle with an explanation mark on the include. I tried to reset it but it didn't last only a few minutes. I'm not sure what's going on or what's happening.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎06-28-2019 13:08

‎06-28-2019 13:08

Hey @JameerB thank you for bringing this to my attention. I'm happy to provide you assistance with the difficulties experienced with your Charge 2 and t give you a warm welcome to our Community Forums.

 

I appreciate all the details that were shared in your post regarding the situation experienced with your Charge 2. I was informed by our Customer Support team that they're already providing you with assistance regarding this matter, therefore, I recommend you to get in touch with them again if you have any additional questions or require more information. 

 

Let me know if you need anything else, I'll be around. 

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‎06-28-2019 14:13

In response to RicardoFitbit

‎06-28-2019 14:13

Hi!Thanks you for your offering to help me with any other situation regarding my Fitbit Charge 2. As you said the support team did help me greatly with the issues with my Fitbit. Thank you for getting to be to make sure everything was taken care of.Sent from my Sprint Samsung Galaxy S9.
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‎06-30-2019 15:09

In response to JameerB

‎06-30-2019 15:09

You're welcome @JameerB, it's a pleasure to assist you. 

 

I'm happy to know that our Customer Support team assisted you and resolved your Charge 2 concern. Please do not hesitate to contact them back if you need more information and details about the resolution that was provided or contact me back if you need anything else. I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

Have a nice week!

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