Charging problem with Charge 3

[Martop9]

Last year I upgraded to a new Charge 3. All was well until this weekend, when it suddenly began draining the battery at a surreal rate. I double checked all the settings and everything seemed set for maximum battery life. Then this afternoon it suddenly died. It displays a smiling face but I can't seem to restart it and after plugging it in on my laptop the dashboard says it the battery is empty. It won't take a charge now at all. Help! 

[Lorij412]

Same thing I charged it 4 days ago .then plugged in to charge all day yet nothing .so 3rd fitbit each time I upgrade so I think I'm done .apple products  aren't cheap .

[EdsonFitbit]

Welcome to the Fitbit Community @Martop9 @Lorij412.

I'm sorry to hear that your Fitbit Charge 3 is not charging. Thank you for the information provided and for trying to resolve the issue before contacting us.

Besides the restart, you can try some other troubleshooting steps on this article that might be of help.

If you have any question, please let us know.

[Freiroy]

It started getting really hot and then wouldn't respond at all. I returned it to Costco.

[EdsonFitbit]

Welcome to the Fitbit Community @Freiroy.

I regret to hear about the difficulties you experienced with your Fitbit Charge 3.

This is definitely not an expected behavior. Our team is constantly working to improve our products and services.

Please let us know if you have any question.