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Check Fitbit message

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‎08-21-2020 09:24 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-21-2020 09:24 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I keep getting this message when I connect to my phone even after using the phone app to sync with the fitbit.  Lost 2 hours or cycling to this problem.  Phone is an Iphone 7.    Do I need a garmin  to do this. 

 

Moderator Edit: Clarified subject

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‎08-21-2020 16:43 - last edited on ‎08-29-2025 15:19 by Fitbit Moderator

‎08-21-2020 16:43 - last edited on ‎08-29-2025 15:19 by Fitbit Moderator

Hi @Lostcity, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you and further investigate, can you please send me a picture of the message under discussion? You can refer to this post to attach an image in your reply.

Looking forward to your response. Let me know if you have any additional questions. 

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‎08-22-2020 06:39

In response to RicardoFitbit

‎08-22-2020 06:39

Im' not sure what post you are referring to in the last email.
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‎08-23-2020 20:24 - last edited on ‎08-29-2025 15:18 by Fitbit Moderator

In response to Lostcity

‎08-23-2020 20:24 - last edited on ‎08-29-2025 15:18 by Fitbit Moderator

Your reply is appreciated @Lostcity.

The link from my previous post are instructions for you to attach an image into your post. Please send me a picture of the Check Fitbit message so we can move forward.

I'll be waiting for your reply.

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