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Clock face stopped working?

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‎04-09-2016 07:44 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎04-09-2016 07:44 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

Everything on my Fitbit works, it tracks everything and syncs it to my phone still. However none of it is displayed on the clock face and I'm not sure why. It just started a day or two ago and it hasn't gotten excessively wet. Just not understanding what's wrong with it.
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8 REPLIES 8

‎04-09-2016 08:43

‎04-09-2016 08:43

Hi @Nzar1 its great to see new members around the forums! Smiley Very Happy So your Charge HR seems to be tracking and syncing but, there is not data on the display, right? If so, I suggest you to try to restart your Fitbit by following the instructions on this post. 

 

Let me know if that works! Robot Very Happy 

Heydy | Community Moderator, Fitbit
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‎04-09-2016 09:05

‎04-09-2016 09:05

Thank you for the advice! Sadly it didn't work the code that should pop up when I restart it didn't even show up the green light just flashed after ten seconds.
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‎04-09-2016 11:19

In response to Nzar1

‎04-09-2016 11:19

Thanks for your response @Nzar1! after around 10- 12 seconds of pressing the side button, the lights on the back flashes, but if your tracker still not showing anything on the screen, is time for you to contact Fitbit Support and let them know the steps you already taken to fix this. I'm pretty sure they will find the solution for this. Smiley Wink

 

Have a great weekend!

Heydy | Community Moderator, Fitbit
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‎01-19-2019 02:25

‎01-19-2019 02:25

Hi there, did you ever get this fixed? As I'm having the same issue 😣

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‎01-19-2019 13:12

In response to Vicki--jones

‎01-19-2019 13:12

Unfortunately never fixed! Got myself a versa instead!

Sent from my iPhone
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‎01-22-2019 05:08

In response to Nzar1

‎01-22-2019 05:08

Hey @Vicki--jones, let me give you a warm welcome to the Community! In order to try to fix this, have you tried to restart your Charge HR? If you haven't, please give it a tr by following the instructions in this help article. 

 

Thanks for your reply @Nzar1! Oh! Sounds bad that your Charge HR didn't fix but on the other side, sounds great that you have a Versa now. It is a pretty great watch. Hope you enjoy it along with all it's features. 

 

Have a nice day guys! 

Heydy | Community Moderator, Fitbit
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‎02-20-2019 04:57

‎02-20-2019 04:57

It did work for me. The smiley face popped up and then all was happy again...

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‎02-20-2019 07:11

In response to Trap1

‎02-20-2019 07:11

Welcome to the Community @Trap1! Thanks for the update. Sounds great that your Fitbit is working fine again. 

 

Let me know if you have further questions! 

Heydy | Community Moderator, Fitbit
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