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Concerned about forum migration message

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‎11-15-2020 11:54 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

‎11-15-2020 11:54 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

Despite all these problems STILL being reported, they are burying the Charge 3 in a catch all topic? 😞

 

 

Charge3.PNG

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎11-15-2020 12:25

‎11-15-2020 12:25

Hi @Travlr  looks to be more of a forum repositioning. When new products are released, the older device forum areas seem to be merged into the previous versions. The announcement does say that Moderators will still be there for some of the Charge 3 topics. It's a huge forum and you'll still have someone to help you out. Something going on today?

Stepping in the U.S.A. since September 2013. Android 14

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‎11-15-2020 12:42

In response to Odyssey13

‎11-15-2020 12:42

The new forum says it is mostly customer to customer support. I also take it that there will never be another firmware update for the Charge 3, despite the issues people are having, and many which originated from the last update. I skipped that one after reading all the issues.

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‎11-15-2020 19:22

In response to Travlr

‎11-15-2020 19:22

Travis, Will you update if a newer firmware is available soon?  I have the last one that you skipped. I suppose I have nothing to lose & can only hope it fixes some

Charge 3 issues. Just curious as you  waited on the last update. Nice call. 8 ) 

 

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‎11-15-2020 19:42

‎11-15-2020 19:42

@Travlr This banner is simply a courtesy message to explain why Charge 3 threads currently exist in two different places. It's basically a "Mind Our Dust" sign while some reorganization takes place.

 

This doesn't represent decreased support or any form of "abandonment" for Charge 3 - we're simply trying to keep the forum easy to navigate by reducing the overall number of boards.

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‎11-16-2020 08:53

In response to wybrowneyedgirl

‎11-16-2020 08:53

Moot point, IMHO there won't be another firmware update for the Charge 3, just not worth it to Fitbit. If there was, I would again look at the feedback before updating.  But my Charge 3 is almost a year old and in my experience they don't last much longer than that. Researching non Fitbit replacements.

 

And thanks to the moderator for changing the title of my post.  I still take it as an abandonment of the Charge 3 by Fitbit. And, as a user, a separate forum category for the Charge 3 is easier for me to navigate and find issues.

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