Connecting a replacement charge 3

[Heleenr]

i Have a Fitbit for 3 years now. Bought in januari the new charge 3. Suddenly the screen went black so I received a replacement! So happy:-)

but...

I cannot connect the replaced one! I tried everything! It is not connecting. I removed my old and. Tried to connect with my pc. Nothing works. Who can help me out with this frustrating matter?
(The green light is also not working on the back of the Fitbit.) looking forward to your reply. Cheers Heleen  

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Heleenr]

Hi there! It is a iPhone 11. So that shouldn’t be the problem. But after a few attempts it suddenly connected! Happy :-). Next problem. It not syncing. And it can’t find my iPhone. Or my phone can’t find mine Fitbit. I turned on location tracker. Do you have any suggestions?

[Odyssey13]

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[Rich_Laue]

I'm moving this Charge 3 question to the Charge 3 board. 

@Heleenr is things working? If not what phone. 

[Heleenr]

Hi. It is still not working. I will receive my new pebble today. Hopefully
everything will work fine. Thanks for asking.

Heleen
--
Groet Heleen