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Cracked face/straps broken

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‎06-21-2020 06:48 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-21-2020 06:48 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

I purchased my Fitbit charge 2 in 2017. Almost immediately I noticed the face had a vertical crack on the face followed by a second one. I am now having trouble with replacing my previously worn bands. They just won’t click into place. 

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‎06-22-2020 22:14

‎06-22-2020 22:14

Hi @AggieBabs64, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Because you're experiencing a hardware issue with your Charge 2, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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