Cracked screen Fitbit charge 2

[Pheebsg]

My Fitbit 2 screen has recently cracked. It has been well looked after and wasn’t dropped. I’ve since found out that this is a common fault with the charge 2. I have no receipt for my watch though but was only purchased 14 months ago. 

Many advice people? Can I get a cheap screen replacement ? Thanks 

[RicardoFitbit]

Hello @Pheebsg thanks for bringing this to me, let me first give you a warm welcome to our Community Forums and help you out with your Charge 2 screen.

Seems odd that the screen of your device suddenly cracked. I'd like to let you know that our Customer Support team informed me that they already provided you with assistance regarding this situation. That said, I suggest you to contact them back if you have any additional questions or want more information regarding the resolution that was provided by them.

See you around, let me know if you need anything else! 

[PudleMom]

This reply doesn’t help the rest of us with the same problem. I also need to know what I can do with my cracked screen. Thanks 

[RicardoFitbit]

Hi @PudleMom welcome aboard, thanks for your post and participating.

At this moment we do not have any repair center to check your Charge 2 and replace the screen as itself, however, I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance directly with them. That said, keep an eye to your email inbox, they'll be in touch with you soon.

In the meantime they contact you, please let me know if you have any additional questions.