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Detailed sleep has stopped working

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‎07-10-2019 12:22 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-10-2019 12:22 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My charge 2 started recording only simplified sleep details on 1st July and has only worked correctly once since then. I haven’t changed anything in the app, how I wear the Fitbit etc. and have never had this problem before. Has anybody else had this problem suddenly start or know how I can resolve it please? The simplified sleep details are awful, very inaccurate. 

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‎07-10-2019 17:56 - edited ‎07-10-2019 17:58

‎07-10-2019 17:56 - edited ‎07-10-2019 17:58

Same problem, started at end of June. I also put in a trouble and was given the stock answers.

Most of us have found and tried these stock answers/solutions already, with no success.

Nobody seems concerned, that more and more of us are having problems with sleep stages, only getting basic.

Most frustrating

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‎07-11-2019 03:39

In response to johnnfx

‎07-11-2019 03:39

I’ve emailed Fitbit but haven’t yet had reply. If it was a ‘one-off’ I could understand it but not to suddenly start happening every night when it’s never done it before. Seems more like a bug.

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‎07-11-2019 05:44

‎07-11-2019 05:44

Mine hasn't log sleep in the last 3 days.  It is weird.  Never have had any issues prior to this.

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‎07-11-2019 06:40

In response to Loneskier

‎07-11-2019 06:40

Mine's been only tracking basic for the last 3 weeks and that's after 18
months or so, with maybe a basic track only once or twice every few month.
Very frustrated, and it appears as if's happening to more and more of us.

We all try to resolve, using the suggested fixes, but our sleep tracking
issues continue.
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