Device not charging

[Aiyshah]

I didn't get a chance to charge it for two days and when I tried today, its not turning on 

Have tried the measures given on the support page but still no luck 😞 

Can someone please help?!

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @Aiyshah welcome aboard! I'm happy to assist you with your charging difficulties 

I'd like to appreciate your patience troubleshooting this matter prior posting. To move forward with this situation, can you please let me know if the steps you tried were the ones from our help article: Why isn't my battery charging on my Fitbit device?. I'll be looking to your reply.

Let us know if you have any additional questions. 

[Aiyshah]

I tried all this and it still doesn’t work. I traveled without it. It’s so upsetting, it’s been just one year 😞

[RicardoFitbit]

Thanks for your reply and update @Aiyshah, pardon me for the delay in responding your post.

Thank you for taking in consideration the steps that were shared in my previous post, your patience with this situation is appreciated. Let me share with you that I've created a ticket on your behalf so our Customer Support team can further assist you with this situation. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you. let me know if you have any additional questions.