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Device not tracking floors and steps

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‎03-03-2020 03:58 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-03-2020 03:58 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Hello, 

I'm having issues with my Charge 2 addind my stairs climbed for about 2 wks now and now it's not updating basic steps either....frustration. 

Is this happening to anyone else?

 

Moderator edit: Subject for clarity 

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‎03-04-2020 15:58 - last edited on ‎08-05-2025 10:41 by Fitbit Moderator

‎03-04-2020 15:58 - last edited on ‎08-05-2025 10:41 by Fitbit Moderator

Hi @Adriluna22, welcome to the Community Forums!

Thanks for your post, I understand how frustrating this matter can be for you. To resolve this, I suggest you to restart your Charge 2 following the next steps:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

Let me know if the issue persists and if you have any additional questions. 

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