Device not vibrating

[Denisewizz]

My charge 2 stopped buzzing when receiving text and calls worked last night everything turn on and rebooted fitbit 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Denisewizz, It's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if your Charge 2 is not vibrating at all or only with notifications? If you setup an alarm, does your device vibrate? How many times you experience this situation? If you haven't already done so, please check on your device settings if the vibration option is currently enabled.

Keep me posted and let me know if you have any additional questions.

[Denisewizz]

It's not vibrating when receiving text or calls everything else works



Sent from my Samsung device

[RicardoFitbit]

Your update is appreciated @Denisewizz, sorry for the delayed reply.

I appreciate your clarification. To move forward and investigate further this situation, can you please let me know which mobile device are you using? In the meantime I receive your answers, make sure that the Fitbit app and your mobile device operating system are up to date.

Looking forward to your reply. 

[Denisewizz]

My device is a Samsung Galaxy s5



Sent from my Samsung device

[RicardoFitbit]

Thanks for the information that was shared with me @Denisewizz.

As it turns out, the Samsung Galaxy S5 is no longer listed as a compatible device with our products and services due to the latest Android version update that was released. That said, can you please try with a compatible device instead and let me know if the issue persists?

I'll be here if you need anything else.

[Denisewizz]

What kind of compatible device do you mean



Sent from my Samsung device

[RicardoFitbit]

Your update is appreciated @Denisewizz, my apologies for the delayed reply. 

As it turns out, at this moment the only Samsung mobile devices that are compatible with our products and services are the following ones:

Samsung
Galaxy S10	Galaxy S8	Galaxy Note 5
Galaxy S10+	Galaxy A8	Galaxy J3
Galaxy S10e	Galaxy S7 Edge	Galaxy A6
Galaxy S9+	Galaxy S7	Galaxy Note 9
Galaxy S9	Galaxy S6 Edge	Galaxy A10
Galaxy S8+	Galaxy S6

You can find the full list on our help article: Which phones and tablets can I use with my Fitbit watch or tracker?

Let me know if you have any additional questions.

[Denisewizz]

Why has it stopped being compatible with galaxy s5 I know it's a old phone but it worked up to a few weeks ago really disappointed with this no point in wearing my fitbit 😔



Sent from my Samsung device

[RicardoFitbit]

Sorry for the delayed reply @Denisewizz, it's a pleasure to continue assisting you. 

The Samsung Galaxy S5 was removed from our list of compatible devices because of the last Android version update such mobile device received, which in this case is Android 6.0, version that was released on 2015. Because the of this, the Fitbit app and the Bluetooth of your phone will not work as expected with the updates we launch to our products and services.

I'll be here if you need anything else.