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Device ..steps 0...activity 0....only clock works

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‎01-29-2022 18:13 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

‎01-29-2022 18:13 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

The problem started yesterday...

Contacted customer support....

Was asked to sync, restart, recharge, change clock face, realign....device functioned for some time....was a given case number and told to observe....

 

Reoccurring problem today....carried out all issues suggested yesterday by customer support once again...no progress....have been given same case number 

 

How do I resolve this...

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‎01-30-2022 08:36

‎01-30-2022 08:36

If you have an iOS deceive have you updated to version 15.3? also have you updated the app to version 3.53?

 I’d recommend doing this if you’ve yet to do so then connect to the charger and whilst charging, press and hold the device button until you feel the vibration and see the smiley face. If that does not resolve your issue. The next step is to uninstall and reinstall the app and try again. After that we’re into support territory you’ll need to wait for them to get back to you.

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