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Devices in house adding steps!

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‎04-28-2020 14:31 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-28-2020 14:31 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

My son has a versa and I have a charge 2...up until recently all was good - now our steps are being added together!  We have separate Fitbit accounts, sync to different apple products..any ideas on how to fix this? 

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‎04-28-2020 14:43

‎04-28-2020 14:43

That is strange.  Where are you seeing the added together - on trackers or on Apple sync devices?  On both devices?

Only thing I can think of is if one device got logged out and then accidentally logged into other account.  But should be able to tell by looking at profile pics.

Might also check Bluetooth settings on each Apple to make sure not paired to both Fitbits, though I doubt that would cause that.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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