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Disappearing info

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‎07-17-2019 13:52 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-17-2019 13:52 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My steps and sleep info have just disappeared from my dashboard. I don’t know how to get them back. Can anyone help? Is this a glitch? Will they come back?

I have only had the thing six months

TIA

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3 REPLIES 3

‎07-19-2019 19:39

‎07-19-2019 19:39

Welcome to the Community Forums @Nanscatt, my apologies for the delay in responding your post.

 

Seems odd that the information from your account suddenly disappeared. To better assist you with this situation, can you please let me know when was the first time you experienced this and how many times since then? This situation affected a specific day or it's occurring everyday you sync your device? Which mobile device you're currently using to sync your Fitbit? In the meantime I receive your answers, please try the following:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that your mobile device operating system is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit app
  6. Try again

 

Keep me posted, looking forward to your reply.  

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‎07-19-2019 22:06

In response to RicardoFitbit

‎07-19-2019 22:06

Thanks for your response. I use an iPhone SE.
The app had recently updated, a few days before. I don’t know if that was related to the glitch. However, I sud restart my phone and about an hour later the steps and sleep returned.
I shall keep an eye on it and keep you informed if it happens again.

Sent from my iPhone
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‎07-26-2019 17:08

In response to Nanscatt

‎07-26-2019 17:08

You're welcome @Nanscatt, thanks for your response too and my apologies for the delay in responding your post.

 

I'm happy to know that after updating the Fitbit app and rebooting your iPhone SE your inconvenience was resolved. Please do not hesitate to contact me back if you have any additional questions or need anything else, I'll be around. 

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around. Smiley Happy 

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