Disappointing support response from Fitbit

[B.E]

I called yesterday because my Fitbit just stopped syncing and was just randomly buzzing till it died. I tried to charge it and it wouldn’t work. Phoned support and even though it has been under a year since they replaced my previous defective one which had a crack on it, they’re saying there’s no warranty on this one. It makes no sense!  

When I talked to the supervisor and asked her to explain to me how that makes sense, she couldn’t and just kept saying no without any explanation or rationale. I’m quite shocked that this is how they treat their customers.  Every time there’s an issue, the want you to buy a new one rather than stick by their product and warranty!  It appears that their devices are designed to break around the 1 yr mark!  I want them to replace my Fitbit charge 2 since it’s clearly defective!!!

[Odyssey13 · Accepted solution]

Hi @B.E 

You read the warranty information - click to view - where it states the original warranty of one year is from the date of the first device and not from the time of a replacement. You posted this in the Charge forum area, but state you have a Charge 2. I'll move your post to the Charge 2 forum area.

[coastalgal]

Fitbit used to have the best customer support I have ever experienced. 

Noe I feel your pain! Perhaps if you’d asked to talk to a supervisor with a photo of all of your paperwork?

All of a sudden, I’m  not receiving my stats. Twice in a row now someone named Phil assisted me & said to check my email. Still nothing.